Travooly · Policies
Booking & Cancellation Policy
Quotes and confirmation
A trip request is an enquiry, not a reservation. Prices and availability may change before booking. Review traveller names, dates, destinations and inclusions before accepting. Your booking confirmation and supplier documents identify the arrangements confirmed.
Payments and supplier terms
Review the total price, currency, taxes, deposits, balance dates and any advisor or supplier fees in your proposal and payment documents. Use the authorised payment method for your booking. Hotels, tours and package components may have different change and cancellation rules.
Changes and refunds
Contact Travooly using your booking confirmation details to request a change, cancellation or refund. Eligibility, fees and processing depend on your booking or service agreement, supplier terms, payment status and applicable legal rights. A request alone does not confirm a change or refund. This page does not impose a blanket non-refundable rule or promise an automatic refund.
Consultation appointments
Initial consultations are 30 minutes at CAD $80, booked through Calendly. Review appointment, payment, cancellation and rescheduling information during booking and in your agreement and confirmation. Contact Travooly before paying if any applicable terms are unclear.
Travel details and urgent requests
Provide accurate traveller details and check the documents and requirements for your trip. Discuss travel protection with your advisor. For urgent changes, use your booking confirmation contact details. General enquiries: contact@travooly.com. An enquiry is not confirmation that an urgent request has been processed. Last updated: 31 October 2026.